Everyday ABCs Of Leadership

This article originally appeared in the Saratoga Business Journal.

As we build the new normal and reconstruct our economy, let’s take a moment to get back to the basics. Whether you are an owner, foreman, manager or director, there are three things that every leader needs to be doing to make the most of every day. Bring the ABCs to the jobsite.

A – Avoid Busy-ness.

“Quick, look busy, here comes the boss.” It’s so classic it’s almost a cartoon, and yet most of us fall into this trap of “busy-ness” on a regular basis. Is it enough to “keep the guys working?” Well, are they doing profitable work? What do you really know about an office worker’s “production” by walking by their desk? When so many switched to work from home, did you lose a sense of knowing what they were doing?

Do you know what drives the profit in your business?

What key activities should be done each week and who is responsible for accomplishing those actions?

You need information now, not at the end of the quarter. Maintain a weekly scorecard listing the priority activities, the goal, and who is responsible for making them happen.

B – Boss Mode.

You are not leading a social group or choosing a restaurant for dinner. It’s important to make your expectations known. Imagine that you are coaching a basketball team. It’s your job to clarify the rules of the game. Do you really want all of the players running together in a pack playing offense and defense simultaneously? How can your team deliver if they don’t know exactly what’s expected?

Put the needs of the business first when you are working in the business. You will all need to practice, practice, practice. Repeat yourself and your expectations. And remember, coaching and cheerleading are not the same thing. You are the coach. Be specific with your praise, recognition of opportunity, and acknowledgement of effort.

C – Call to listen.

It’s common for an article like this one to talk about the need for “communication.” While true enough, such advice is hardly actionable. The best leaders establish a listening routine.

Your people are much more likely to open up when the opportunity predictably presents itself. Imagine the difference between these two scenes. One leader swoops in like a sea gull. They drop some messy “knowledge” in the way sea gulls tend to do and then ask, “so what’s up? What’s new? And did you see the game last night?” as they check their phone and continue walking.

The other one calls their staff member every Thursday at 8:30 a.m., or maybe they have a standing coffee date. They exchange quick stats or updates, then the leader listens to whatever their employee thinks is important. Smart managers take time to find ways they can improve the work environment, the core processes, and the end results.

As simple as these suggestions may sound, they are commonly not followed. Many of us try not to “be the bad guy” and instead let the players decide on the rules of the game. Somewhere along the line we associated “busy” with “profitable.” And even the most conscious of us can be guilty of being that person who only calls when they need something.

The best leaders recognize that these simple actions yield powerful results in every work environment.

Succession Planning Summit

Have you listened to the wisdom from the Adirondack Regional Chamber of Commerce’s Succession Planning Summit this fall?

Guidance from business leaders who are actively planning for their futures.

Take us with you while you walk off that extra slice of pie! Ponder, plan, and prepare!

WaldronWorks was happy to be a sponsor, leading the conversation about intentional and open planning within our businesses.

“WaldronWorks! I can’t say enough about Wendy Waldron and the EOS system and her executive coaching skills.” — Juan Gonzalez

Click here or the button below to listen, and use the following passcode to access the video:


I’m In with the ARCC

Wendy Waldron was interviewed on the Adirondack Regional Chamber of Commerce’s I’m In With the ARCC radio show in October 2020, with host Amanda Blanton.

Here is a partial transcript, and scroll down to give a listen.

Amanda asked, “A lot of business owners are so busy with the day to day things that they don’t have time to think about the big picture, right?”

Wendy’s reply:

Yeah, they’re working IN their business all the time, because there’s 187 things that need their attention at any given moment — you’ve got a client walking through the door and now you’ve got PPP loans and labor issues and technology, all kinds of things always happening! There is always something. 

But it is those businesses that value working ON their businesses, the leaders that know the difference between working IN your business and working ON your business — that are able to rock. Those are the leaders that are able to have companies that GROW. You could have a very successful business day-to-day but if you’re doing the same things every day then you’ll have the same business, at the end of the day.

So it’s taking the time to invest in internal growth before you invest in external growth, to really think about:

  • What IS our business?
  • What ARE we accomplishing?
  • Who is accomplishing what?
  • How do we expect that to happen?
  • What resources do we need to garner and appoint in a particular direction?
  • How do we need to support this person at this time so that our company can vault forward next year?

It’s that sort of strategy and tying that down to your day-to-day work that’s important. It’s not the strategic plan — we’re not making those any more, the strategic plan with 26 tabs in a huge binder that sits on a shelf and costs a million dollars, that’s just not helpful. Heck, even a five-year-plan is a little ambitious these days! 

When I work with companies, we talk about a big dream, the ten-years-out, the very audacious goal, but what we really bring it down to is to get a collective picture in our minds, let’s discuss what our company looks like in three years. 

  • What does it feel like to be in this company in this environment, in this culture?
  • How many customers do we have?
  • What sort of business are we running?
  • Are we located in the same place?
  • How many employees are there?
  • What’s the tenor of the office, really, what’s it feel like?
  • What are we DOING three years from now”

Then we step it back to what are we going to do next year, what’s the one year plan, further even back from that, what has to happen in the next 90 days to set us up to get there — and it becomes more and more real so that you then work it down to what are you doing every week to get where you need to go.

Because it really is about working ON your business.

It can’t be all the time, but it HAS to be at least sometimes on a regular basis for your business to grow.

The saddest thing is to find someone who has all the success they ever wanted except they’re really struggling, they’re working 60, 80 hours a week, and they’re really clocking that, not just talking about it, and they don’t see a way out, and they don’t see a way out from all of these people who now rely on them, all of these families and it’s a terribly sad thing because you can drown in that you feel like you are not ever able to catch up, not ever able to quite stand up or get in front of that ball.

So it is those leaders that I want to talk to and say:

I can show you a different way, and you’ll see if it’s useful to you or not.

Featured in Saratoga & Glens Falls Business Journals

Thank you to the Saratoga Business Journal and Glens Falls Business Journal for the feature story on WaldronWorks this past June.

Wendy Waldron has taken her years of experience and success and created her own consulting firm that reaches clients from Albany to the Adirondack Mountains.

WaldronWorks officially launched in March of this year with a soft opening a few months prior. The firm took on their first client in December, providing operations leadership.
Originally from Queensbury, Waldron said family roots in the area that go back for generations is one reason she wanted to open up her business in the area that she loves, the Adirondacks.

“I love strengthening our community and local economy by supporting our entrepreneurs,” said Waldron.

Read the full story by clicking here.

Embracing Organizational Structure

Recently, WaldronWorks was featured in Brian Rollo’s “Lead With Impact” podcast.

Listen by clicking here.

Episode Info

Wendy Waldron is an accomplished EOS Implementer, medical practice executive, project manager, energy aligner, and storyteller. She has long been interested in why we all do what we do, and how we can do it better!

Her work is founded on the belief that human potential is priceless, but that the time and effort we put into our workplaces carry a cost burden.

Show Notes

* How organizations miss out on human potential

* Seeing yourself as the creator of your choices

* Learning to do things without permission

* The danger of structure overwhelming the mission

* The danger of mission without structure

* Why Wendy always worked at the largest organizations she could find

* Working with the healthcare industry

* What is EOS?

* Why everyone needs a coach

* How Barbara Cullen-Chapman gave Wendy trust and confidence

* The power of realizing “It’s Not About You”


Organizational Checkup: https://organizationalcheckup.com

EOS: www.eosworldwide.com

Traction: https://amzn.to/2FaO1dU

Get A Grip: https://amzn.to/35cRQdp

You can connect with Brian at www.brianrollo.com

Steady as You Grow

Focusing on your goals and growing your business are not easy things to do; entrepreneurs who learn how to gain traction will realize their visions faster.

I was not looking forward to driving in what was likely our last storm of the season. I grumbled through the morning routine. Grumpy, slow, and emotionally unavailable to my family.

The little person in my life was bouncing off the ceiling. She had been trying to tell me something and I wasn’t listening. “Mommy, the TREES look like pictures. They are so beautiful!” She began to talk about Christmas, as only a 6 year old can. She was not able to focus on brushing her teeth or finding her boots.

We were both right. My drive was harrowing and the trees were stunning.

The thing is, it doesn’t matter how we react to the weather. It matters that we can acknowledge the reaction as distinct from the event, and carry on. Cold hearted, you say? Smell the flowers and see the trees? There is time for all of it. The ability to distinguish between stimuli and reaction is vital for growth. If we allow ourselves to focus on the external, we can’t focus on our internal compass or personal agenda.

If your business is getting beaten up by the “storms” or if you feel rather wind-blown by the end of the day, WaldronWorks can help. There will be no high-pressure pitch, just sharing some simple, proven tools that have helped thousands of owners and leadership teams. We guide your growth and save your sanity!

Steady as you grow.

WaldronWorks Introduces EOS!

WaldronWorks provides operations leadership to business owners in our community. We can be especially helpful in transitions and when you’ve hit a ceiling and need to grow. Getting on the same page, building teams, sharing your message, sustaining momentum … these are not easy things to do. Just as we update our vehicles and our technology, we all need to update our management tools, too. We would like to share 25 years of leadership experience and the Entrepreneurial Operating System with your team.

Professionals invest years studying, training, and practicing their skills. They can provide excellent products and services. If the structure of their business hasn’t received the same attention, their teams may lack clarity and accountability.

Let’s make sure you are earning the loyalty that your clients and employees want to give you!

  • Is there more apologizing than celebrating?
  • Do your people reminisce about “the good old days”?
  • Whether your company’s bottom line is suffering or soaring, does each day seem really hard?
  • Has the business of putting out fires become your business?

The Entrepreneurial Operating System is a simple, practical approach to business leadership. Engaging with the EOS Proven Process can give your leadership team the tools to clarify vision, execute plans and gain traction, and become a healthier and more cohesive team. EOS Implementers train and support leadership teams in the use of these tools.

EOS was created by Gino Wickman. Following the successful turn-around of his family business, he coached and studied entrepreneurs for years, discovering which tools really worked. He published the book Traction about his system in 2007. To date, more than 10,000 companies have implemented EOS and experienced healthy growth.

Do you wonder what EOS could do for your company? Let’s chat.

Vintage Records

We recently came across several boxes of vintage records while going through an estate.

There was also a vintage record “reproducer”, crank and all! We wonder what to do with them. Are they invaluable or should they be tossed? And we need more needles to access them.

What about the old records in your office?

Is your record retention policy turned with a crank?

Do you still have walls full of crank-powered rolling shelves?

Do you have more than one archive?

How much are you paying to store old paper?

Who is responsible for those private practice records, now that the providers are employed?

Do electronic records age out? What’s the capacity of the system we’re using?

We know that an updated records retention policy is the place to start. But how do we make this a priority?

Hire WaldronWorks to assess the scope and impact of your needs. Project management services are available, too. We’ve done this before and would love to do it for you! Let’s make 2019 the year that you make sense of your inherited records.